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Website terms

In this policy, “us”, “we”, or “our” means RehabCo, operators of this website.

These terms of use govern your use of and access to this website.

We may change part or all of the Terms at any time. The most current Terms will always be posted on the website. Your subsequent or continued use of this website will constitute your acceptance of any changes made to these terms. If you object to any of the terms in this document, or to any changes made to them, your only remedy is to immediately cease use of and access to this website.

These terms were last updated on 23 Dec 2010.

General Terms

1. JURISDICTION

These terms shall be construed in accordance with and governed by the laws of Victoria, Australia. You consent to the exclusive jurisdiction of the courts in Victoria to determine any matter or dispute which arises under these terms.

2. ACCESS

While we make every reasonable effort to ensure that the website is available and fully operational at all times, we do not make any representation or warranty that your access will be uninterrupted or error free. Your access to this website may be suspended without notice in the case of system failure, maintenance or repair or any reason beyond our control.

We reserve the right to change or discontinue any feature or service on the site at any time without notice.

We reserve the right to terminate your access to this website and prevent further access without warning or notice in response to breaches of this policy by yourself, breaches of any applicable laws, or suspicious activity.

3. CONDUCT

You must not use, or attempt to use this website:

  • in breach of any applicable laws of the State of Victoria, Commonwealth of Australia, or local laws in your jurisdiction
  • to impersonate any person or entity
  • to solicit money, passwords, personal information or other property from any person or entity
  • to harm, abuse, harass, threaten, stalk, intimidate or offend any person or entity
  • to publish or facilitate publication of personal information of a third party without their consent
  • to publish or facilitate publication of material for which you do not have ownership, title, or consent from the owner or title holder to do so
  • to publish or facilitate publication of pornographic or offensive material
  • to publish or facilitate publication of material including viruses or other computer code, files, or programs designed to interrupt or damage the functionality of computer software or hardware
  • to publish or facilitate publication of advertising material for yourself or any other party without our express consent to do so

Breaching of these rules of conduct may result in termination of your access to this website and prevention of further access without warning or notice.

4. PRIVACY

Please review our Privacy Policy, which also governs your visit to this website, to understand our practices.

5. COPYRIGHT

Except where expressly provided to the contrary by these terms, you do not have any right, title or interest in or to any proprietary rights relating to the website.

This website may contain material that is protected by copyright, trade mark, and other laws. Except where expressly provided to the contrary, you may only reproduce and distribute the material on the website for your own personal, non-commercial use. Material published on or sourced from this website must not be used, stored, reproduced, published, altered or transmitted in any form or by any means in whole or in part without our prior written consent, with the following exceptions:

  • Where such use, reproduction, etc, constitutes Fair Use under the Copyright Act
  • Where such use, reproduction, etc, is undertaken by normal processes on your computer only (such as your web browser’s cache).

 

6. THIRD PARTIES

Certain areas of this website may contain links to external websites. These external websites do not form part of this website and are not within our control. We do not accept any responsibility for the contents of any third party website.

Certain areas of this website may display third party advertising. Our display of this advertising should not be construed in any way as an endorsement or recommendation of the advertising network, advertiser, or their products or services.

Certain areas of this website may provide the ability to contact third parties. If you contact any third party as a consequence of visiting this website, we do not accept any responsibility for any communications or activity (including but not limited to business transactions) between yourself and the third party.

7. LIMITATION OF LIABILITY

Your use of this website is undertaken at your own risk.

To the extent permitted under the Trade Practices Act 1974 and other relevant legislation, this website and all information, content, materials, products and services included or otherwise made available are provided on an ‘as is’ basis, unless otherwise specified. We make no representations or warranties of any kind, express or implied, as to the accuracy of information on this website.

By continued use of this website, you agree that we will not be held liable for any damages of any kind arising from the use of this website or from any information, content, materials, products or services therein, unless otherwise specified in writing.

In the case of goods or services supplied or offered via this website, our liability will be limited to the amount paid by yourself (excluding any shipping and/or handling charges) for those goods and services.

Purchasing Online

1. MINIMUM AGE AND LEGAL CAPACITY

Purchasing products or services on this website is restricted to individuals 18 years of age or older. Individuals below the age of 18 may have purchases made on their behalf by a parent or guardian.

Should we suffer any loss or damage as a result of a transaction entered into by a minor, we reserve the right to seek compensation for such losses from the parents or guardians of the minor who caused the order to be placed.

2. ACCURACY OF PRODUCT DESCRIPTION

All products and services listed on this website are described to the best of our abilities and using the information available to us at the time. Care is taken to ensure that this information is correct, but we cannot eliminate the possibility of:

  • Human error in entry of information
  • Incorrect information provided to us by suppliers or distributors
  • Failure of suppliers or distributors to supply updated information to us

We reserve the right to change any information including but not limited to pricing, specifications, descriptions, or product names without notice.

3. PAYMENT

All orders on this website must be pre-paid before fulfilment. All orders are placed in Australian dollars.

In the case that you pay for an order with your credit card, we do not store your credit card number on our servers, however it may be retained by our payment gateway provider in circumstances where this is required.

In the case of offline payment, we will contact you to arrange payment. This process must be completed before your order can ship.

In cases where your payment for an order fails for reasons including but not limited to insufficient card credit, or cheque dishonour, we do not warrant that stock will be held until an alternate payment method is available or the original payment method made to function.

4. PRICES AND TAXES

Prices are displayed to Australian visitors of this website (unless otherwise marked) including GST if applicable to the product, and in Australian Dollars.

If we determine that you are in a foreign country, we may display prices to you without GST and/or in alternate currencies.

5. RETURN POLICY

In the case of purchase of a physical product from this website which satisfies one or more of the following cases we will gladly arrange a refund or exchange of the product:

  • The product proves faulty within 14 days of receiving the product and/or date of invoice
  • The product does not match its description as provided when sold
  • The product received is not the product ordered
  • The product has been damaged in transit

Please contact us immediately if any of the above occurs to arrange a return. Products returned without prior notice will be rejected.

Please ensure that returned products are safely packed in their original packaging. We will not be held liable for damage to products incurred during return shipping.

Refunds will be issued to the extent required by the Trade Practices Act 1974 (Cwth) and Sale of Goods Act 1958 (Vic). No part of these terms of use is to be taken as an express or implied repudiation of our obligations under these pieces of legislation.

6. TAX INVOICE

Upon completion of your order, we will supply a Tax Invoice to you in the form of an email. Please ensure that the email address you have provided us is correct.

7. SECURITY

We use industry-standard SSL encryption where applicable to protect the privacy of information in transit between this website, yourself, and our suppliers including payment gateways.

You acknowledge that the security of communications sent by electronic means cannot be guaranteed. You provide information to us via the internet at your own risk. We cannot accept responsibility for misuse or loss of, or unauthorised access to, your personal information where the security of information is not wholly within our control.

8. LIMITATION OF LIABILITY

Under no circumstances will we be liable for any direct, indirect, incidental, consequential or other damages resulting from the purchase, delivery, use, or return of any product or service purchased from this website beyond the value of the item purchased, including but not limited to loss of profits or interruption to business.

Shaun Lane

Shaun Lane is the founder and Managing Director of RehabCo, established in 1996 in response to the need for innovation and value in workplace rehabilitation services. With more than three decades of experience as an occupational therapist, Shaun has been at the forefront of advancing rehabilitation and health outcomes across New South Wales and beyond.

Under Shaun’s leadership, RehabCo has flourished from a single accredited workplace rehabilitation provider into a network of 13 offices, employing 126 staff and serving communities with a diverse range of health and well-being services. Shaun’s vision saw the integration of Thrive Psychology and Kidskills OT into the RehabCo family, broadening both the scope of services and opportunities for staff.

A recognised figure within the industry, Shaun has held key executive positions including NSW and National President of ARPA, the peak body representing workplace rehabilitation providers across Australia. He is an active contributor to policy and operational initiatives, regularly participating in consultative reference groups for SIRA and icare. Shaun’s commitment to excellence has been recognised with the Outstanding Care and Service by an Individual Award at the 2017 icare CASE Awards and as a finalist in the 2018 CASE Awards for Customer Service, placing RehabCo in the top three TPSPs for Customer Experience in NSW.

Shaun is an accredited mediator with extensive experience in conflict resolution and is renowned for his steadfast values, dedication to rural and regional communities, and passion for driving positive change. Outside of work, Shaun is a lover of sport—often found at the SCG cheering on the Australian Cricket team, his beloved Swans, and the Wallabies, or practicing his sailing skills on Sydney Harbour. His enduring commitment to health, community, and innovation continues to inspire the RehabCo team and the broader industry.

Bronwyn Vosilla

Bronwyn is the Newcastle Branch Manager for RehabCo, bringing over 20 years of expertise in workplace rehabilitation across a range of providers and schemes, including workers’ compensation, life and CTP insurance and Lifetime Care. As a qualified Psychologist, Bronwyn combines clinical, vocational, and counselling skills to help people re-engage in work and reconnect with their communities.

Throughout her career, Bronwyn has taken on key roles such as Rehabilitation Consultant, Group Job Seeking Facilitator, Senior Injury Management Advisor, and Group Case Manager. Renowned for her leadership, Bronwyn has successfully led multidisciplinary teams, inspiring collaboration and excellence in service delivery. She is dedicated to mentoring emerging professionals, fostering a supportive environment that encourages growth and innovation. Her leadership style emphasises open communication, empathy, and strategic thinking, enabling her teams to achieve outstanding outcomes for clients and organisations alike.

Bronwyn’s achievements include the provision of tailored Vocational and Initial Needs Assessments to support workers in identifying new employment opportunities, and the delivery of Vocational, Motivational, and Adjustment to Injury/Disability Counselling to guide clients through challenging life transitions. She is recognised for her exceptional case management and expertise in developing and implementing return to work plans, as well as her ability to coordinate effective retraining programs. Her experience managing workplace rehabilitation for psychological injuries has allowed her to foster holistic recovery and resilience among her clients.

Passionate about lifelong learning, community engagement, and making a meaningful difference in the rehabilitation sector, Bronwyn continues to develop innovative programs such as job search skills training and community engagement initiatives. Outside of work, Bronwyn enjoys spending time walking along the coastline with her daughter and is the proud owner of two beautiful labradors who bring joy and energy to her everyday life.

Rachel McKersie

With a career rooted in service and advocacy, Rachel brings over two decades of experience to her current position as Branch Manager of Griffith. After graduating from Charles Sturt University in 1997, she began her journey in counselling—a foundation that shaped her empathetic approach and leadership style. Her academic pursuit in social work further deepened her understanding of individual and community needs.

Having completed advanced workshops in Pain Management (2016), Motivational Interviewing (2019), and Essentials of CBT (2020), as well as training in Solution-Focused BrTherapy, Rachel has cultivated a versatile skillset. These achievements enable her to effectively support clients dealing with life’s challenges, particularly within the context of regional New South Wales and assisting them to return to work.

Rachel is deeply committed to empowering others through evidence-based counselling, change management, and goal setting. As a leader, she guides a dedicated team, ensuring tailored support for the unique requirements of regional communities. Her passion for health and wellness is at the heart of her work, driving innovative approaches to care and fostering resilience and wellbeing for individuals and families across the region.

Cathy McKnight

Cathy McKnight is an Occupational Therapist with over 25 years of experience in the field of occupational rehabilitation, injury management, conflict resolution, and occupational health and safety. As the current Branch Manager for the Central Coast in Wyong, Cathy plays a vital role in building strong relationships between all stakeholders, ensuring positive outcomes throughout the return to work process.

Throughout her distinguished tenure at RehabCo, Cathy has excelled in a range of roles, including Branch Manager, account manager, mediator, case manager, educator and trainer, supervisor, and consultant. Her extensive expertise encompasses case management, functional capacity evaluation, workplace assessment, psychological case management, as well as the provision of Activities of Daily Living (ADL) assessments.

Cathy is highly regarded for her strengths in mediation and conflict resolution, both within workplace environments and in broader contexts. She is adept at delivering Pre Employment Assessments, including drug and alcohol screening, and develops and implements tailored manual handling programs for local organisations. Her experience spans work with both small and large employer groups across Sydney and regional New South Wales, covering the full range of Comcare, CTP, and Workers Compensation legislation.

Deeply committed to capability building, Cathy has a particular interest in supporting the development of students and new consultants entering the workplace rehabilitation sector. Her passion for education and mentorship is evident in her roles as educator, trainer, and supervisor, where she strives to nurture the next generation of professionals.

Outside of her professional life, Cathy finds joy and relaxation in walking on the beach, embracing the natural beauty and tranquility of the coastline. This love of the outdoors reflects her balanced approach to work and life, and her belief in the importance of well-being for herself and those around her.

Kristy Lovell-Browne

Kristy is the Manager of the Wollongong Branch at RehabCo, where she leads a dynamic team of health professionals and rehabilitation consultants. With a background in occupational therapy, graduating from the University of Western Sydney in 1998, Kristy brings over two decades of experience to the field of health, wellbeing, and rehabilitation.

Renowned for her expertise in complex psychological case management and catastrophic claim management, Kristy excels in guiding clients and employers through the most challenging recovery journeys. She is a trainer in manual handling, psychological claim management, wellness at work, and ergonomic best practices, reflecting her passion for education and empowerment in the workplace.

During her tenure at RehabCo as Branch Manager, Kristy demonstrated her leadership in case management, customer relations, staff mentoring, and account management for major clients. Since joining RehabCo in 2012, Kristy has played a pivotal role in expanding the Wollongong branch, introducing innovative practices. Kristy’s areas of specialty span pre-employment, workplace, and ADL assessments; ergonomic assessments; and equipment prescription for daily living. She is especially passionate about early intervention strategies, actively educating employers on how to reduce workers’ compensation premiums through proactive, evidence-based approaches.

Outside the office, Kristy’s energy is equally impressive. A devoted Sydney Swans supporter, she cherishes time spent playing sport with her kids and enthusiastically embraces the life of a “sports mum,” running them around to their various sporting commitments. Kristy’s commitment to wellbeing, both at work and at home, shines through in everything she does.

Trudi Thomson

Trudi Thomson is an accomplished Occupational Therapist and accredited Mediator with nearly 30 years of experience in workplace rehabilitation. Over her 25-year tenure at RehabCo, Trudi has held a range of pivotal leadership roles including Rehabilitation Consultant, Branch Manager, Client Relationship Manager, and General Manager/Executive Lead in Workers Insurance.

Renowned for her strategic thinking and people-first approach, Trudi consistently builds strong client relationships, drives exceptional return-to-work outcomes, and exceeds key performance indicators. Her leadership style is grounded in mentoring and empowering teams, and she is deeply committed to delivering high-quality service to customer partners.

Trudi’s career reflects her versatility, dedication to excellence, and genuine care for both her colleagues and the individuals she supports. Her unwavering drive continues to make a positive impact in the field of workplace rehabilitation.

Outside of work, Trudi is always on the move. She enjoys horse riding, walking her dog, spending time at the beach, snow skiing, and playing water polo. A fun fact: Trudi is the President of the Dolphins Water Polo Club in Wagga Wagga. She is always recruiting new players (can you swim?).

Philippa McRae

Philippa joined RehabCo as the Wagga Wagga Branch Manager in 2021, bringing a robust background in project management, service development, and specialist skills in providing workplace rehabilitation to people with severe injury.

Philippa’s daily focus is on overseeing branch operations, stakeholder relationships, personnel management, as well as managing a caseload of local RTW cases.   

Philippa has a passion for program evaluation and also gains great satisfaction from seeing the development in skills, confidence and professional maturity as our new graduates step through their careers, one case at a time.

Jerome McMurray

Jerone is an Accredited Exercise Physiologist, and he has been working for 7yrs with RehabCo.

He successfully achieved transition from previous highly focused academic, research and sports performance career into a wider community focused rehabilitation support role.

Jerone genuinely enjoys helping people recover from injury, and deal with challenging situations in order to participate in life.

He is a lover of many sports and still playing multiple sports despite his age and lack of ability, but only when he finds a team that will take him.  

Akanyang Macikama

Akanyang has been with RehabCo for over 5 years.

She loves hosting Occupational Therapy students for placement in workplace rehabilitation—a field rarely covered in OT courses—which then helped launch their careers in this area.

Additionally, Akanyang was selected by ARPA as a finalist for outstanding achievement in return to work (physical claim).

She loves how our interventions can positively impact our clients’ recovery, reduce the risks of further injuries and overall help them to regain autonomy, empowerment, and a sense of self-worth.

She once participated in a charity walk with Y Care Charitable trust in Botswana: this involved walking 150kms over 3 days.

Nathan Buhagiar

Nathan Has been with our organisation since April 2021.

He’s an Accredited Exercise Physiologist, having worked in the occupational rehabilitation industry since 2012; including roles as a rehabilitation consultant (periods of time specialising in services delivered to the corporate, government, and SME clients), a team leader, Customer Services Leader (key relationship manager for insurers and claims service providers in both Workers’ Insurance and CTP), and currently as the branch manager for our Sydney and Canberra teams.

Nathan is passionate about helping injured people recover from injuries and resume their work duties and activities of normal living. He understands That the teams’ reach is far greater than his alone, so he  works towards this passion in his current role by leading his team members’ professional growth and development on their professional consulting journeys.

Away from work, Nathan lives a typically metropolitan dad life spending most of his free time at playgrounds, ice-cream parlours, cafes, and doing as he is told by his two pre and primary school aged kids.  

Jenny Seymour

Jenny has been the Branch Manager of Albury since October 2023, and has been an occupational therapist since the “1990’s” as the kids say.

Jenny was nominated for Excellence in Injury & Disability Management (Return to Work / Community) in PIEF 2025 Industry awards.

Jenny is passionate about attracting more OTs into the industry, especially those who are early into their careers.

Jenny loves the variety of people you come across and supporting people through some of the hardest times of their lives, making lives better of whomever we work with, building local connections here we live with employers, treaters and GPs.

She has supported her beloved GWS Giants since their inaugural season and loves a  beach holiday.

Shannon Gardiner

Shannon brings over two decades of experience in health, management, and leadership to drive service excellence and strategic growth.  She has worked with RehabCo since 2008.

Shannon has led the expansion of our allied health services across multiple brands, strengthened compliance and quality frameworks, and built a coaching culture that empowers our team to deliver on our purpose of Making Lives Better.

She is driven by the opportunity to create lasting, positive change in people’s lives and take pride in building services that genuinely support the health and wellbeing of our communities.

Outside of work, Shannon loves baking sweet treats, soaking up the sunshine, and chasing her children around the countryside for all kinds of sports.

Candice Masling

Candice has been with the organisation in this role since October 2024 however fun fact – She worked here back in 2002-2006 as an Administrator and then Office Manager.

The company was much smaller then and we have basically tripled our footprint and greatly expanded our service offerings beyond workplace rehabilitation since.

Her career has been mostly in projects, as a business analyst and change manager, focusing on business process improvement, data analysis, reporting, and software implementation. Candice loves that it’s a fun profession that means you are always working on new things, you don’t have a ‘business as usual’ day and you get to help with transformations and have a key role in organisational change achievements.

Candice has worked across a lot of industries (workplace rehabilitation, mining, employment services, higher education, school system, water utility, consulting) and each brings its own purpose, language and lore, which makes each fascinating to her.

James Mah

James has an OT background and has been with RehabCo for over 8 years.

When he joined RehabCo his focus was on business growth – both geographic expansion and market diversification. We successfully set-up 4 additional offices and all now operate independently with their own Branch Manager.

Now in his 24th year in the industry, James still really enjoys working with our customers and staff, finding solutions to make lives better!

James is of mixed heritage with an Australian mum and father who was Chinese. His favourite leisure pursuit is fishing!

Coryn Banks

Coryn is an Exercise Physiologist with nearly eight years of experience at RehabCo and currently serves as the Branch Manager for the Coffs Harbour office.

She was the first staff member of our Coffs Harbour office when it opened and have been part of its growth to becoming a trusted source of knowledge and support on the north coast.

While working at RehabCo, she has assisted more than 180 individuals during their recovery.  Coryn also values teaching and supporting our staff by sharing her knowledge and experience to help make more lives better.

Outside work, Coryn volunteers at the local football club and spend time with her family at games or exploring scenic north coast spots in their caravan.

Olivia Millgate

With 29 years of expertise spanning Workplace Rehabilitation, Disability, and Workplace Health, Olivia brings unparalleled depth and warmth to her role as Executive Lead, People Culture and Wellbeing at RehabCo, where she has held leadership positions for over 24 years.

A qualified Occupational Therapist, Mediator and experienced Executive Leader, Olivia is celebrated for her vibrant energy, strategic vision, and commitment to nurturing professional growth.

Olivia is deeply passionate about building workforce capability in leadership and guiding health professionals towards best practice—particularly by fostering supportive environments for those at the start of their careers. Her philosophy centres on ensuring that every team member leaves work each day with a heightened sense of achievement, meaning, and connection to purpose.

Outside of work, Olivia finds joy exploring scenic trails throughout Southern NSW and North East Victoria, knitting cosy scarves and sweaters, and indulging in nostalgic Ally McBeal re-runs.