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Privacy Policy

In this policy, “us”, “we”, or “our” means RehabCo, operators of this website.

We are bound by the National Privacy Principles contained in the Commonwealth Privacy Act 1988 (subject to any exemptions that apply to us under that Act).

We may, from time to time, review and update this privacy policy, including taking account of new or amended laws, new technology and/or changes to our operations. All personal information held by us will be governed by the most recently updated policy.

This Privacy Policy was last updated on 1 June 2017.

1. INFORMATION WE COLLECT

The personal information we collect falls into four categories: contact details, click trails, activity history, and publishable content.

  • Contact details are collected as supplied by you from time to time. We do not personally store usable credit card information. Where a record is required, we entrust credit cards to our payment gateway and store only the last few digits and expiry date of your credit card solely for purposes of identity confirmation and forewarning of expiry.
  • Click trails record the paths taken by visitors through the website. This information is generally recorded against IP address, and may be possible to correlate by computer.
  • Activity History consists of orders, enquiries, votes submitted via the website, or offline contact you have with us such as phone calls.
  • Publishable content consists of comments or other submissions of content you would like us to publish on our website.

 

2. HOW WE COLLECT IT

Contact details and publishable content are collected when supplied by you either via the website or direct to us by other means.

Click trails are recorded by our servers as each request reaches the website. This includes but is not limited to:

  • The type of browser you are using
  • The date and time of your visit
  • Your IP address
  • The address of the website that referred you to ours
  • The addresses of pages accessed and any documents downloaded

Click trails can be correlated over time by the use of ‘cookies’ as outlined in section 6. In most cases click trail data is not directly individually identifiable.

Activity history is recorded whenever you undertake an activity such as submit an enquiry, make a comment, vote on an object, and may additionally be recorded by us when you contact us offline.

3. WHY WE COLLECT IT AND HOW WE USE IT

Publishable content is collected and republished where applicable in order to enable a two-way conversation in public between us and our visitors.

We collect your personal contact details and activity history:

  • To respond to requests or queries you raise
  • To confirm your identity
  • To fulfil orders made by you
  • To keep you up to date with news, special offers, and other marketing information you have opted-in to receive.

We collect click trail data:

  • To measure and monitor the performance of our website
  • To estimate interest in our products and services
  • To refine and update our website’s content
  • To monitor our website for violations of the terms of use or any applicable laws by visitors

 

4. HOW WE DISCLOSE IT

We may disclose your personal information to third parties, and you consent to us disclosing your personal information to third parties, under the following circumstances:

  • As part of a sale of all or part of our business
  • When explicitly authorised to do so by yourself at the time you supply the information
  • As required or authorised by any applicable law
  • As required for processing of credit card payments by Internet Payment Gateways and Merchant Facilities.
  • As part of any investigation by us into you or your activity on our website (including to your Internet Service Provider or network administrator)
  • If we have reason to believe that you have committed a breach of any of our terms of use or have been otherwise engaged in any unlawful activity and we reasonably believe that disclosure is necessary (including to the Police or any other enforcement body, or to your Internet Service Provider or network administrator)
  • To lessen or prevent a serious threat to a person’s health or safety

 

5. PUBLISHABLE CONTENT

When you submit content to us for publication (including but not limited to comments, testimonials, votes, or forum posts) you assign us a transferrable, perpetual right to publish and/or commercially exploit said content without limitation. You also warrant in submitting such content that the content is owned or produced by yourself or you otherwise have permission to assign publication rights to us. Publication rights do not extend to fields specifically marked as private (e.g. your email address), except in cases of clear violations of our terms of use.

Content submitted by you for publication may be disclosed to all visitors of our website, and/or republished on other websites at our discretion.

If you provide personal information either of your own or of any third party as part of publishable content, you warrant that you have permission to publish said information and indemnify us against any consequences resulting from the publication of said information.

If you find your personal information published on our website without your consent, please contact us immediately as outlined in section 10.

6. COOKIES

Cookies are electronic tokens containing small amounts of information that are passed between a web browser and server. They are used to maintain session state between pages or to retain information between visits if you return to the website at a later time.

We use cookies to correlate passive activity tracking data as well as to authenticate supply of information such as enquiries, comments, and votes to minimise malicious or spam traffic.

7. OPTING IN AND OUT

You may opt out from the correlation of passive activity data by turning off cookies in your browser. Please note however that disabling cookies may result in a reduction of available functionality on our site including but not limited to the loss of the ability to post comments and vote on content.

When you supply us with your email address you may be asked to opt in to receive marketing information by e-mail or other means.

You will be given the opportunity to opt out from receiving further communications from us in accordance with this policy each time we send you information for which you have opted in. This comes in the form of an ‘unsubscribe’ link, generally in the footer and/or header of each email.

If you receive any communication purporting to be connected with us or our products or services that you believe has been sent to you other than in accordance with this policy, or in breach of any law, please contact us immediately as outlined in section 10.

8. INFORMATION MANAGEMENT AND SECURITY

With the exclusion of information supplied for publication (as outlined in section 5), we will take all reasonable steps to ensure that the personal information we hold is not lost, misused, or inadvertently provided to unauthorised third parties, including by means of firewalls, password locking, truncation of credit card data, encryption of data in transit, and secured servers.

You acknowledge that the security of communications sent by electronic means cannot be guaranteed. You provide information to us via the internet at your own risk. We cannot accept responsibility for misuse or loss of, or unauthorised access to, your personal information where the security of information is not wholly within our control.

You must ensure the security and confidentiality of any username and/or password used by yourself to access this website. You agree that you will be held responsible for all activities which occur under your username and password (including but not limited to publication of illegal or defamatory material or any other unlawful activity, or unauthorised charging of your credit card).

You agree that we are not responsible for the privacy or security practices of any third party and that the collection and use of your information by third parties may be subject to separate privacy and security policies.

If you suspect any misuse or loss of, or unauthorised access to, your personal information, please contact us immediately as outlined in section 10.

9. GAINING ACCESS TO YOUR INFORMATION

You have the right (excluding exceptions outlined in the Privacy Act) to seek access to and update or correct the personal information we hold about you. If you make an access request, we will ask you to verify your identity. We may charge a fee to cover the costs of meeting your request.

If you would like to seek access to personal information we hold about you, you can contact us as outlined in section 10.

10. HOW TO CONTACT US

If you have any questions or complaints about how we collect, use, disclose, manage or store your personal information, or would like to request access or changes to the information we hold, please contact us in writing at:

50 Peter Street
Wagga Wagga, NSW 2650

Shaun Lane

Shaun Lane is the founder and Managing Director of RehabCo, established in 1996 in response to the need for innovation and value in workplace rehabilitation services. With more than three decades of experience as an occupational therapist, Shaun has been at the forefront of advancing rehabilitation and health outcomes across New South Wales and beyond.

Under Shaun’s leadership, RehabCo has flourished from a single accredited workplace rehabilitation provider into a network of 13 offices, employing 126 staff and serving communities with a diverse range of health and well-being services. Shaun’s vision saw the integration of Thrive Psychology and Kidskills OT into the RehabCo family, broadening both the scope of services and opportunities for staff.

A recognised figure within the industry, Shaun has held key executive positions including NSW and National President of ARPA, the peak body representing workplace rehabilitation providers across Australia. He is an active contributor to policy and operational initiatives, regularly participating in consultative reference groups for SIRA and icare. Shaun’s commitment to excellence has been recognised with the Outstanding Care and Service by an Individual Award at the 2017 icare CASE Awards and as a finalist in the 2018 CASE Awards for Customer Service, placing RehabCo in the top three TPSPs for Customer Experience in NSW.

Shaun is an accredited mediator with extensive experience in conflict resolution and is renowned for his steadfast values, dedication to rural and regional communities, and passion for driving positive change. Outside of work, Shaun is a lover of sport—often found at the SCG cheering on the Australian Cricket team, his beloved Swans, and the Wallabies, or practicing his sailing skills on Sydney Harbour. His enduring commitment to health, community, and innovation continues to inspire the RehabCo team and the broader industry.

Bronwyn Vosilla

Bronwyn is the Newcastle Branch Manager for RehabCo, bringing over 20 years of expertise in workplace rehabilitation across a range of providers and schemes, including workers’ compensation, life and CTP insurance and Lifetime Care. As a qualified Psychologist, Bronwyn combines clinical, vocational, and counselling skills to help people re-engage in work and reconnect with their communities.

Throughout her career, Bronwyn has taken on key roles such as Rehabilitation Consultant, Group Job Seeking Facilitator, Senior Injury Management Advisor, and Group Case Manager. Renowned for her leadership, Bronwyn has successfully led multidisciplinary teams, inspiring collaboration and excellence in service delivery. She is dedicated to mentoring emerging professionals, fostering a supportive environment that encourages growth and innovation. Her leadership style emphasises open communication, empathy, and strategic thinking, enabling her teams to achieve outstanding outcomes for clients and organisations alike.

Bronwyn’s achievements include the provision of tailored Vocational and Initial Needs Assessments to support workers in identifying new employment opportunities, and the delivery of Vocational, Motivational, and Adjustment to Injury/Disability Counselling to guide clients through challenging life transitions. She is recognised for her exceptional case management and expertise in developing and implementing return to work plans, as well as her ability to coordinate effective retraining programs. Her experience managing workplace rehabilitation for psychological injuries has allowed her to foster holistic recovery and resilience among her clients.

Passionate about lifelong learning, community engagement, and making a meaningful difference in the rehabilitation sector, Bronwyn continues to develop innovative programs such as job search skills training and community engagement initiatives. Outside of work, Bronwyn enjoys spending time walking along the coastline with her daughter and is the proud owner of two beautiful labradors who bring joy and energy to her everyday life.

Rachel McKersie

With a career rooted in service and advocacy, Rachel brings over two decades of experience to her current position as Branch Manager of Griffith. After graduating from Charles Sturt University in 1997, she began her journey in counselling—a foundation that shaped her empathetic approach and leadership style. Her academic pursuit in social work further deepened her understanding of individual and community needs.

Having completed advanced workshops in Pain Management (2016), Motivational Interviewing (2019), and Essentials of CBT (2020), as well as training in Solution-Focused BrTherapy, Rachel has cultivated a versatile skillset. These achievements enable her to effectively support clients dealing with life’s challenges, particularly within the context of regional New South Wales and assisting them to return to work.

Rachel is deeply committed to empowering others through evidence-based counselling, change management, and goal setting. As a leader, she guides a dedicated team, ensuring tailored support for the unique requirements of regional communities. Her passion for health and wellness is at the heart of her work, driving innovative approaches to care and fostering resilience and wellbeing for individuals and families across the region.

Cathy McKnight

Cathy McKnight is an Occupational Therapist with over 25 years of experience in the field of occupational rehabilitation, injury management, conflict resolution, and occupational health and safety. As the current Branch Manager for the Central Coast in Wyong, Cathy plays a vital role in building strong relationships between all stakeholders, ensuring positive outcomes throughout the return to work process.

Throughout her distinguished tenure at RehabCo, Cathy has excelled in a range of roles, including Branch Manager, account manager, mediator, case manager, educator and trainer, supervisor, and consultant. Her extensive expertise encompasses case management, functional capacity evaluation, workplace assessment, psychological case management, as well as the provision of Activities of Daily Living (ADL) assessments.

Cathy is highly regarded for her strengths in mediation and conflict resolution, both within workplace environments and in broader contexts. She is adept at delivering Pre Employment Assessments, including drug and alcohol screening, and develops and implements tailored manual handling programs for local organisations. Her experience spans work with both small and large employer groups across Sydney and regional New South Wales, covering the full range of Comcare, CTP, and Workers Compensation legislation.

Deeply committed to capability building, Cathy has a particular interest in supporting the development of students and new consultants entering the workplace rehabilitation sector. Her passion for education and mentorship is evident in her roles as educator, trainer, and supervisor, where she strives to nurture the next generation of professionals.

Outside of her professional life, Cathy finds joy and relaxation in walking on the beach, embracing the natural beauty and tranquility of the coastline. This love of the outdoors reflects her balanced approach to work and life, and her belief in the importance of well-being for herself and those around her.

Kristy Lovell-Browne

Kristy is the Manager of the Wollongong Branch at RehabCo, where she leads a dynamic team of health professionals and rehabilitation consultants. With a background in occupational therapy, graduating from the University of Western Sydney in 1998, Kristy brings over two decades of experience to the field of health, wellbeing, and rehabilitation.

Renowned for her expertise in complex psychological case management and catastrophic claim management, Kristy excels in guiding clients and employers through the most challenging recovery journeys. She is a trainer in manual handling, psychological claim management, wellness at work, and ergonomic best practices, reflecting her passion for education and empowerment in the workplace.

During her tenure at RehabCo as Branch Manager, Kristy demonstrated her leadership in case management, customer relations, staff mentoring, and account management for major clients. Since joining RehabCo in 2012, Kristy has played a pivotal role in expanding the Wollongong branch, introducing innovative practices. Kristy’s areas of specialty span pre-employment, workplace, and ADL assessments; ergonomic assessments; and equipment prescription for daily living. She is especially passionate about early intervention strategies, actively educating employers on how to reduce workers’ compensation premiums through proactive, evidence-based approaches.

Outside the office, Kristy’s energy is equally impressive. A devoted Sydney Swans supporter, she cherishes time spent playing sport with her kids and enthusiastically embraces the life of a “sports mum,” running them around to their various sporting commitments. Kristy’s commitment to wellbeing, both at work and at home, shines through in everything she does.

Trudi Thomson

Trudi Thomson is an accomplished Occupational Therapist and accredited Mediator with nearly 30 years of experience in workplace rehabilitation. Over her 25-year tenure at RehabCo, Trudi has held a range of pivotal leadership roles including Rehabilitation Consultant, Branch Manager, Client Relationship Manager, and General Manager/Executive Lead in Workers Insurance.

Renowned for her strategic thinking and people-first approach, Trudi consistently builds strong client relationships, drives exceptional return-to-work outcomes, and exceeds key performance indicators. Her leadership style is grounded in mentoring and empowering teams, and she is deeply committed to delivering high-quality service to customer partners.

Trudi’s career reflects her versatility, dedication to excellence, and genuine care for both her colleagues and the individuals she supports. Her unwavering drive continues to make a positive impact in the field of workplace rehabilitation.

Outside of work, Trudi is always on the move. She enjoys horse riding, walking her dog, spending time at the beach, snow skiing, and playing water polo. A fun fact: Trudi is the President of the Dolphins Water Polo Club in Wagga Wagga. She is always recruiting new players (can you swim?).

Philippa McRae

Philippa joined RehabCo as the Wagga Wagga Branch Manager in 2021, bringing a robust background in project management, service development, and specialist skills in providing workplace rehabilitation to people with severe injury.

Philippa’s daily focus is on overseeing branch operations, stakeholder relationships, personnel management, as well as managing a caseload of local RTW cases.   

Philippa has a passion for program evaluation and also gains great satisfaction from seeing the development in skills, confidence and professional maturity as our new graduates step through their careers, one case at a time.

Jerome McMurray

Jerone is an Accredited Exercise Physiologist, and he has been working for 7yrs with RehabCo.

He successfully achieved transition from previous highly focused academic, research and sports performance career into a wider community focused rehabilitation support role.

Jerone genuinely enjoys helping people recover from injury, and deal with challenging situations in order to participate in life.

He is a lover of many sports and still playing multiple sports despite his age and lack of ability, but only when he finds a team that will take him.  

Akanyang Macikama

Akanyang has been with RehabCo for over 5 years.

She loves hosting Occupational Therapy students for placement in workplace rehabilitation—a field rarely covered in OT courses—which then helped launch their careers in this area.

Additionally, Akanyang was selected by ARPA as a finalist for outstanding achievement in return to work (physical claim).

She loves how our interventions can positively impact our clients’ recovery, reduce the risks of further injuries and overall help them to regain autonomy, empowerment, and a sense of self-worth.

She once participated in a charity walk with Y Care Charitable trust in Botswana: this involved walking 150kms over 3 days.

Nathan Buhagiar

Nathan Has been with our organisation since April 2021.

He’s an Accredited Exercise Physiologist, having worked in the occupational rehabilitation industry since 2012; including roles as a rehabilitation consultant (periods of time specialising in services delivered to the corporate, government, and SME clients), a team leader, Customer Services Leader (key relationship manager for insurers and claims service providers in both Workers’ Insurance and CTP), and currently as the branch manager for our Sydney and Canberra teams.

Nathan is passionate about helping injured people recover from injuries and resume their work duties and activities of normal living. He understands That the teams’ reach is far greater than his alone, so he  works towards this passion in his current role by leading his team members’ professional growth and development on their professional consulting journeys.

Away from work, Nathan lives a typically metropolitan dad life spending most of his free time at playgrounds, ice-cream parlours, cafes, and doing as he is told by his two pre and primary school aged kids.  

Jenny Seymour

Jenny has been the Branch Manager of Albury since October 2023, and has been an occupational therapist since the “1990’s” as the kids say.

Jenny was nominated for Excellence in Injury & Disability Management (Return to Work / Community) in PIEF 2025 Industry awards.

Jenny is passionate about attracting more OTs into the industry, especially those who are early into their careers.

Jenny loves the variety of people you come across and supporting people through some of the hardest times of their lives, making lives better of whomever we work with, building local connections here we live with employers, treaters and GPs.

She has supported her beloved GWS Giants since their inaugural season and loves a  beach holiday.

Shannon Gardiner

Shannon brings over two decades of experience in health, management, and leadership to drive service excellence and strategic growth.  She has worked with RehabCo since 2008.

Shannon has led the expansion of our allied health services across multiple brands, strengthened compliance and quality frameworks, and built a coaching culture that empowers our team to deliver on our purpose of Making Lives Better.

She is driven by the opportunity to create lasting, positive change in people’s lives and take pride in building services that genuinely support the health and wellbeing of our communities.

Outside of work, Shannon loves baking sweet treats, soaking up the sunshine, and chasing her children around the countryside for all kinds of sports.

Candice Masling

Candice has been with the organisation in this role since October 2024 however fun fact – She worked here back in 2002-2006 as an Administrator and then Office Manager.

The company was much smaller then and we have basically tripled our footprint and greatly expanded our service offerings beyond workplace rehabilitation since.

Her career has been mostly in projects, as a business analyst and change manager, focusing on business process improvement, data analysis, reporting, and software implementation. Candice loves that it’s a fun profession that means you are always working on new things, you don’t have a ‘business as usual’ day and you get to help with transformations and have a key role in organisational change achievements.

Candice has worked across a lot of industries (workplace rehabilitation, mining, employment services, higher education, school system, water utility, consulting) and each brings its own purpose, language and lore, which makes each fascinating to her.

James Mah

James has an OT background and has been with RehabCo for over 8 years.

When he joined RehabCo his focus was on business growth – both geographic expansion and market diversification. We successfully set-up 4 additional offices and all now operate independently with their own Branch Manager.

Now in his 24th year in the industry, James still really enjoys working with our customers and staff, finding solutions to make lives better!

James is of mixed heritage with an Australian mum and father who was Chinese. His favourite leisure pursuit is fishing!

Coryn Banks

Coryn is an Exercise Physiologist with nearly eight years of experience at RehabCo and currently serves as the Branch Manager for the Coffs Harbour office.

She was the first staff member of our Coffs Harbour office when it opened and have been part of its growth to becoming a trusted source of knowledge and support on the north coast.

While working at RehabCo, she has assisted more than 180 individuals during their recovery.  Coryn also values teaching and supporting our staff by sharing her knowledge and experience to help make more lives better.

Outside work, Coryn volunteers at the local football club and spend time with her family at games or exploring scenic north coast spots in their caravan.

Olivia Millgate

With 29 years of expertise spanning Workplace Rehabilitation, Disability, and Workplace Health, Olivia brings unparalleled depth and warmth to her role as Executive Lead, People Culture and Wellbeing at RehabCo, where she has held leadership positions for over 24 years.

A qualified Occupational Therapist, Mediator and experienced Executive Leader, Olivia is celebrated for her vibrant energy, strategic vision, and commitment to nurturing professional growth.

Olivia is deeply passionate about building workforce capability in leadership and guiding health professionals towards best practice—particularly by fostering supportive environments for those at the start of their careers. Her philosophy centres on ensuring that every team member leaves work each day with a heightened sense of achievement, meaning, and connection to purpose.

Outside of work, Olivia finds joy exploring scenic trails throughout Southern NSW and North East Victoria, knitting cosy scarves and sweaters, and indulging in nostalgic Ally McBeal re-runs.